FeedTrim
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Help

Support

Most answers are in the Help tab of the FeedTrim popup. For anything else, email us and a person will reply.

Get help

Email support@tenhatch.com. We aim to reply within 2 business days. It helps to include:

  • What you expected to happen, and what happened instead.
  • Your FeedTrim version (at the bottom of the popup’s Help tab) and your Chrome version.
  • The page you were on: your job feed, a search or a saved search.

Please never send us your Upwork password.

Nothing is being hidden?

  • Reload the Upwork tab after installing or changing plans.
  • Check the Filtering on switch at the top of the Rules tab.
  • Countries must match what Upwork prints on the card. “USA”, “US” and “United States” are treated as the same.
  • On the free plan, rules run only on your job feed, not on search pages.
  • If Upwork changed its page layout, FeedTrim stays quiet rather than break the page. An update will follow; the details are logged once in the browser console as [FeedTrim].

Common questions

Where are my rules stored?

In Chrome’s extension storage, synced with your Chrome profile if sync is on. They never reach us.

How do I use Pro on another computer?

Open Already paid? Restore in the popup and sign in with the email address you paid with.

How do I cancel Pro?

Open the popup, and on the Rules tab choose Manage subscription. If you cannot get to it, email us and we will cancel it for you.

What is the “N hidden” pill?

The small dark pill at the bottom right of Upwork counts the jobs hidden on the page. Click Show to see them dimmed, with the reason, and Hide again to put them back.

Removing FeedTrim

  1. If you have Pro, cancel it first from Manage subscription: removing the extension does not cancel the subscription.
  2. Right-click the FeedTrim icon in the Chrome toolbar and choose Remove from Chrome, or open chrome://extensions and click Remove on FeedTrim.
  3. Confirm.

What happens to your data: Chrome deletes everything the extension stored, including your rules and ExtensionPay’s records. FeedTrim never sent us anything about the jobs you saw, so there is nothing for us to delete there. ExtensionPay and Stripe keep their payment records under their own policies, and we keep emails you sent us until your question is handled.

Accessibility

If something on this site or in the extension is hard to use with your setup, read the accessibility statement or email us.

Contact

Tenhatch
26500 W Agoura Rd, Ste 102 #549, Calabasas, CA 91302
support@tenhatch.com